Welcome to Yoru! Please read these Policies and Terms of Service ("Terms") carefully as they contain important information regarding your rights, obligations, and limitations in connection with your use of our website and services. By using our site and purchasing our products, you agree to abide by these Terms.

1. General Information

Yoru is an online platform for the sale of pet products and accessories. Our goal is to provide high-quality pet supplies and exceptional customer service to our valued customers.

2. Ordering and Payment

• Placing an Order: When placing an order on our website, you agree to provide accurate and complete information. Any discrepancies may lead to delays or order cancellations.
• Pricing and Availability: All prices are listed in [Currency] and are subject to change without prior notice. We strive to ensure that all information on our website is accurate, but in the event of errors in pricing or availability, we reserve the right to correct these errors or cancel orders.
• Payment Methods: We accept the following payment methods:
  • Credit/Debit Cards
  • PayPal
  • [Any other payment options you offer]
• Payment Processing: Payments are processed at the time of placing the order. All transactions are encrypted and securely processed through third-party payment providers.

3. Shipping and Delivery

• Shipping: We offer shipping to [List of countries or regions]. Shipping fees are calculated based on the shipping address, weight, and size of your order.
• Delivery Times: Estimated delivery times will vary based on your location and shipping method. While we strive to deliver your orders in a timely manner, we are not responsible for delays caused by third-party couriers or external factors such as weather, customs, or holidays.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information.

4. Returns and Refunds

• Return Policy: We accept returns of unopened, unused products in their original packaging within [X] days of purchase. If the item is defective or incorrect, please contact our customer service for assistance.
• Refunds: Refunds will be issued to the original payment method once the returned items have been inspected and approved. Please allow [X] days for the refund to be processed.
• Non-Returnable Items: Due to health and safety concerns, we do not accept returns on:
  • Perishable items (e.g., food, treats)
  • Opened pet toys or grooming products
  • Custom or personalized products

5. Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Please refer to our [Privacy Policy] for more information on how we collect, use, and protect your data.

6. User Conduct

• Prohibited Activities: By using our website, you agree not to:
  • Violate any local, national, or international laws
  • Engage in fraudulent activities
  • Transmit viruses, malware, or any harmful code
  • Harass or harm other users, employees, or third parties associated with the site

7. Limitation of Liability

Yoru is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to:

• Misuse of products
• Errors in product descriptions or pricing
• Delays in shipping

8. Dispute Resolution

• Governing Law: These Terms are governed by the laws of [Your Country/State].
• Arbitration: Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration, except for matters that may be resolved in small claims court.

9. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the property of Yoru and protected under intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

10. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of our site will signify your acceptance of these changes.

11. Contact Us

For any questions or concerns regarding our Policies and Terms of Service, please contact us at:

• Email: [Your Email Address]
• Phone: [Your Contact Number]
• Address: [Your Physical Address]

Thank you for choosing Yoru for your pet needs!